RETURNS

A return is eligible only where the item is:

• —affected by a manufacturing defect;
• —damaged on arrival; or
• —materially different from how it was described.

Returns are not accepted for size or fit, change of mind, normal wear from use, or damage that occurs after delivery.

Report a qualifying issue within [[PENDING: return window in days from delivery, e.g. 7 ]] days of delivery, with supporting photos. Issues reported after this window may not be eligible, except where applicable law provides otherwise.

Start a return request through support, including your order reference and clear photos of the issue. We will review your request and, if eligible, send return instructions.

We assess the reported issue and may ask you to send the item back for inspection. We will approve or decline based on that assessment and let you know the outcome.

For approved returns (a verified defect or misdescription), [[PENDING: who bears return shipping for verified defects, e.g. HOLLOW ]]covers the cost of return shipping. For items found not to qualify, return shipping is the customer’s responsibility.

Approved refunds are issued to the original payment method used for your order, via Razorpay, within [[PENDING: refund processing window, e.g. 5-7 business days ]] after we receive and inspect the returned item.

You will receive confirmation once a refund is initiated. The time for funds to appear depends on your bank or card issuer.

Every HOLLOW garment is tied to a provenance record through its NFC tag. On an accepted return, [[PENDING: NFC tag + provenance handling on an accepted return (e.g. tag deactivated, ownership reversed, product locked) ]]

Because drops are limited, a replacement may not be available. Where we cannot replace a qualifying item, we issue a refund as described above. We do not offer size exchanges, as size is not a return reason.

For clarity, the following are not eligible for return or refund:

• —size or fit;
• —change of mind;
• —items damaged after delivery or through normal wear;
• —items returned without the original NFC tag intact.

If you need to cancel an order, contact support as soon as possible. Once an order has been dispatched, the return process above applies. Due to the limited nature of drops, we may be unable to cancel a confirmed order except where required by law.

Nothing in this policy limits any rights you have under applicable Indian consumer protection law.

Questions about a return? Reach us through support or contact the Company at [email protected]. For unresolved grievances, our Grievance Officer is available:

We aim to acknowledge grievances within 48 hours and resolve them within 30 days.